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Return & Refund Policy

Last updated: July 2026

We want you to be happy with your purchase. This policy explains when an item can be returned or replaced, and how refunds are processed.

Return window

The return and replacement window for each product is shown on the product page before you buy, and again in Your Orders after delivery. Unless stated otherwise, the standard window is 7 days from delivery.

Products that cannot be returned

Some products are marked "Not returnable or replaceable" on the product page. These are usually made or finished to order - for example, custom colours, custom sizes and personalised art panels. Because they cannot be resold, they are not eligible for return or replacement once sold. Please check the product page carefully before ordering.

Conditions for a return

  • The item must be unused, uninstalled and in its original packaging.
  • All accessories, hooks and fittings supplied with the product must be returned.
  • The request must be raised within the return window shown for that product.

Damaged, defective or wrong item

If your item arrives damaged, defective, or is not what you ordered, raise a request from Your Orders or contact customer care within 48 hours of delivery. Please keep the packaging and share photographs of the damage - this helps us settle the claim quickly. In these cases we arrange a free replacement or a full refund, including any delivery charge.

How to raise a request

  1. Log in and go to Your Account › Your Orders.
  2. Find the order and click Return item or Replace item.
  3. Select a reason and submit. Our team will contact you with the next steps.

Refunds

  • Once the returned item reaches us and passes inspection, the refund is approved within 2 working days.
  • For online payments, the amount is credited back to the original payment method, usually within 5 to 7 working days depending on your bank.
  • For Cash on Delivery orders, the refund is made by bank transfer to an account you provide.
  • Delivery charges are refunded only when the return is due to a damaged, defective or incorrect item.

Replacements

Replacements are subject to stock availability in the same colour and size. If the same item is unavailable, we will offer a suitable alternative or a full refund.