Cancellation Policy

Last updated: July 2026

Cancelling an order

You can cancel your order yourself as long as it has not been packed. Log in and go to Your Account › Your Orders, then click Request cancellation and choose a reason.

After the order is packed

Once an order has been packed or handed over to the courier, the cancel option is no longer available. Please call or email customer care - if the parcel has not yet left our facility we will try to stop it. Otherwise you may refuse the delivery or raise a return once it arrives, subject to our Return & Refund Policy.

Made-to-order items

Products in custom colours or custom sizes go into production soon after the order is confirmed. Once production has started, these orders cannot be cancelled.

Refund on cancellation

• For Cash on Delivery orders, nothing is charged, so no refund is needed.
• For prepaid orders, the full amount is refunded to the original payment method, usually within 5 to 7 working days after the cancellation is confirmed.

Cancellation by us

In rare cases we may have to cancel an order - for example, if the item is out of stock, if there was a pricing error, or if the delivery address is not serviceable. We will inform you and refund the full amount paid.